At Brownline we would like to make your shopping experience as easy as possible. We have therefore made our returns policy very simple.

If you are unhappy with any item you have purchased from Brownline, simply return it to us in its original condition with your Order Reference Number within 28 days of despatch and we will issue a refund for the price of the item.

This does not affect your statutory rights. We ask that you wrap the parcel carefully to prevent damage.

We recommend that you obtain proof of posting. Your refund will automatically be processed via the same method your payment was made. Please allow 14 business days for the credit to appear on your statement. Unfortunately, items ordered from our website cannot currently be returned to the Brownline store.

That being said, buyers are responsible for return shipping charges unless they claim the product is defective or not as described in which case we will be then responsible.

Please contact customer service for more information on returning an item.

Tel.: 1-833-248-2302 / 514-556-0757
Fax: 1-800-323-7075 / 514-323-7075